Member Support

Everything you need to manage your membership, all in one place.

How Can I Help?

I’m so glad you’re here. Whether you have a question about your membership, billing, workouts, or you’re simply not sure what to do next, you’ve come to the right place.

My goal is to make getting help simple.

You’ll find answers to the most common questions below. If you still need help, complete the form at the bottom of the page and I’ll be happy to help.

Frequently Asked Questions

You can securely update your payment information at any time using the link below.

Update Payment Method

Your membership renews automatically each month on the same date you originally signed up.

Membership fees are non-refundable, including partial months and unused memberships. If you have any questions about your account, please don’t hesitate to reach out before your renewal date.

Support is available during office hours on Tuesdays and Fridays.

Please allow up to 5 business days for a response. I appreciate your patience and will get back to you as soon as I can.

Your complimentary onboarding call can be booked directly inside the app.

Inside the App: Member Success → New? Start Here → Book Onboarding Call

Feeling a Little Overwhelmed?

You don’t have to figure everything out on your own.
The members who make the best progress usually start with a simple plan rather than trying to do everything at once.
If you’re not sure where to begin, you have two great options:


1. Use Train with a Plan inside the app.
2. Book your complimentary onboarding call and we’ll create a plan that’s right for you.


Sometimes a little guidance is all it takes to build momentum.

Thinking About Cancelling?

Before you go, I’d love the opportunity to help. Many members who feel stuck don’t actually need a different program, they simply need a simpler approach.

The goal isn’t to do everything. It’s to find a routine that fits your life and that you can stick with consistently. Sometimes one small adjustment can make all the difference.

Your membership includes a complimentary onboarding call, and I’d genuinely love the opportunity to help you find a path that works for you.
Inside the app:

Member Success → New? Start Here → Book Onboarding Call


If you’ve already made your decision, I completely understand. Simply complete the form below and I’ll take care of the rest.

Support Information

Office Hours are Tuesday and Friday.
Please allow up to 5 business days for a response.


To help ensure nothing gets missed, please submit your request using the form below rather than sending the same message through multiple channels. This helps me respond as efficiently as possible and keeps everything organized.

Still Need Help?

Fill out the form below and I’ll personally get back to you as soon as I can.